At Herbie Wiles Insurance we try to make the handling of your claim as trouble-free as possible. Since accidents can occur at any time, you can call our agency with a claim any time. Many companies allow you to report a claim directly to speed the claim settlement. The company will then inform our office.

What to do in the event of a loss:

Immediately report your loss to us or your Insurance Company. Call (904) 829-2201 or toll-free (800) 997-1961. We're here 24 hours a day, 7 days a week.

Take precautions to avoid further damage to your property. If the damages require you to leave your home, secure your property, remove valuable items, and lock windows and doors.

These same precautions should be taken if you must evacuate before a storm. When it's safe to return, make emergency repairs and document them, your policy requires such repairs.

Keep all receipts and take photographs of the damages—before and after emergency repairs—to submit with your claim. Do not make extensive repairs before the claim adjuster arrives or discard damaged furniture or other contents as the adjuster will want to see them. Make a list of everything you would like to show the adjuster when he or she arrives.