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Customer Ratings & Reviews for Herbie Wiles Insurance

323 Reviews | Leave a Review
Sheila, thanks for handling our auto & home insurance policies!

Lauren Howington was both professional and personable. We are very pleased with the services we receive.

I have referred several people to HWI due to Sheila Fox!

Pam provided excellent and friendly service. Thank you!!

Excellent service from Mark Tate!!

Jim Gallo did a great job. Thank you!

Excellent Service! VERY knowledgeable!! Thank you Lauren!!!

Lauren Howington was wonderful to work with! She made the process extremely easy and I will definitely refer my customers to her!

Thanks for always doing an incredible job for us Don!!

Don Lohr is #1!!

You Guys ROCK!!!!

I have always gotten the best and least expensive auto policy from your agency!

Brittani is most helpful in every regard concerning my insurance needs.

Pam was wonderful! She responded to my inquiry immediately and was very thorough & helpful!

I have the highest regard for Sheila Fox and Cara Parnell. They took amazingly good care of me and are true assets to your company.

Don Lohr was excellent at explaining and very patient!

Don Lohr was most helpful!

Thank you for your help!

Thanks to Lauren for making our insurance needs a pleasant buying experience!

Brittani, thank you so much for your continuing kindness and patience. Best wishes to all!

Brittani was an answer to my prayers. She was wonderful and very competent and understanding. Herbie Wiles met expectations and more!

Lauren provided excellent customer service. So happy I switched to Herbie Wiles!

Brittani Collins was most helpful!

Pam Tarabocchia was wonderful to work with on our insurance needs!

I'm happy to be with you. Your agent (Lyle) was a fine fellow!

Lauren Howington did an excellent job for us. Thank you!

Lyle was great!!

Mark Tate was great!!

Cara was very proactive, staying on top of changes even when I forgot! Thanks!!

It was super easy to make the transition to my own policy! Thank you!!

My policy was fast and easy!  Thank you Susan!!

Thank you Lyle!!

Pam was sweet & very helpful!!

Pam was excellent!

Your firm did a great job!!

Thanks for all your help!!

Janice is always helpful and responsive to my requests.

Lauren Howington did an outstanding job - My compliments!

Pam Tarabocchia was a pleasure to work with!!

Thank you for delivering such speedy service!

Lyle is Super Fantastic!!

Sheila was excellent!

Pam Tarabocchia does a fabulous job for us! We couldn't be more pleased.

Thank you!

Courtney is awesome!

Prompt, professional attention was received. Thank you!

Lauren Howington is  great to work with, very knowledgeable and personable!

Thank you!!

Great job by all! From Heidi at the front desk to Pam, our advisor!!

Outstanding Service!  Sheila Fox was very kind, fun and helpful!!

Both Lauren and Brittani were very helpful!

Always helpful in answering all our questions. Thank you!

Good work!

Great Service! Thank you for everything!

Thank you so much! You made the whole process easy & quick!

Thank you!!!

Pam was exceptional!! She really fulfilled our request with a sense of urgency. She went above & beyond!

SUPER!!!

We have loved HWI for 35 years - Thank you!

Thank you for all your wonderful work!!

Pam Tarabocchia di an excellent job for us!!

Sheila was very helpful!!

We appreciate the good service Brittani!!

Knowledgeable advice - and your time - was much appreciated!

Thanks so very much!

Great experience and education!

I was very pleased with my service from HWI! Thank you for prompt professional work.

Jim Gallo is professional and easy to work with!

Would happily recommend your company to friends seeking similar insurance needs.

I only called to pay a bill, however Janice was fast & efficient during this call, which is appreciated!

Cathy Pruitt can always solve difficult issues with our insurance policies. She is wonderful to work with!

Karen Julian is responsive to our needs and we would recommend Herbie Wiles Insurance to our friends and family.

Lauren King is amazing. Very responsive and I highly recommend her!

Pam was wonderful!

Lauren Howington represented your firm in a professional and expedient manner and helped us locate a roofer. We are new to St. Augustine and did not know any.

Belinda Roberts was very helpful and she was one of the reasons we took out the United Health Care policy. We have our house insurance, flood insurance, and car insurance through your agency. We are very satisfied with all the agents we have dealt with.

Pleasant Surprise!!

Thank you Janice!

I've always been satisfied with your company and service. I'm glad I found you!

Jim Gallo is great! We really appreciate him!!

Belinda is wonderful! Thank you!!

Oh I have recommended Herbie Wiles Insurance! In more than 20 years,  Courtney and the HWI team have been amazing!!

Thank you Pam!!

Pam, thanks for your service!!

Sheila, Thanks so very much! I got your kind letter yesterday and coincidentally I also received a check from Auto-Owners Insurance. I really appreciate your help, your kindness, your sincerity, and your ability to continue to faithfully serve!

Dear Lauren Howington. Thanks so much for your courteous help. It was a pleasure doing business!

Recently Lauren Howington added coverage to my homeowners policy and arranged the details for my benefit with my mortgage provider. She was the ultimate professional, giving credence to her certification. For more years than I care to recall, I had the good fortune to work with many highly competent folks in the corporate world. It is good to know that companies like yours still grow outstanding people like Lauren. Thank you for taking care of my needs and for having such exceptional people on your staff.

Cara did a great job for us!

Thank you for your help Sheila!

Belinda has an outgoing, friendly nature and is an expert in her field. She listens to your needs and gives you options.

Your service to me has always been excellent and appreciated!

I had a great time buying from Pam. She did a wonderful job. Pay her more!

I really appreciated the speedy callbacks and follow-ups. Great friendly service!

Pam was awesome in helping and explaining to us our options. We are fairly new first home buyers and appreciated the extra help!

Thank you Belinda! You made the process so much easier and it was a pleasure meeting you.


We have received great service in all of our years with Herbie Wiles and want to say the Janice is wonderful!!

Janice was very professional, thoughtful and thoroughly answered our policy questions. Thank you Janice!

Pam Tarabocchia and Lauren Howington were very helpful!!

Lauren Howington was Outstanding!!

Thank you Lauren Howington! You are AWESOME!!

Belinda was amazingly responsive and available. Our questions were answered rapidly, clearly and completely!

Our Association has always received outstanding service from Herbie Wiles Insurance. The staff, specifically Lauren King, always goes above and beyond our expectations to provide service to the Association and individual homeowners.

Our visit was very good!!

Belinda is a pleasure to work with! I will definitely bring my insurance business to Herbie Wiles Insurance!!

Brittani was very courteous, took time to answer and explain things to me, and went over everything I didn't understand. She was very helpful throughout my visit and in my opinion she is an asset to your company.

Belinda was very helpful and knowledgeable. Awesome to work with!

Great service from Pam Tarabocchia and Herbie Wiles Insurance! Great change from my previous agent!!

Janice, thank you for your assistance!

I want to thank Janice Higginbotham for her timely, friendly service. She is an asset to Herbie Wiles!

Pam, thanks for your help and prompt responses!

I will recommend Herbie Wiles to friends and family and when my next two policies are due, I will ask Pam for a quote! Thanks Pam!!

I got what I wanted. Thanks Brittani!

It's All Good!!

Working with Pam exceeded our expectations!

Pam Tarabocchia is wonderful!

Belinda has been very helpful, friendly, attentive to our needs and a pleasure to work with!

Thank you Pam for your prompt service!

Working with Pam was excellent!!

It is great to deal with a firm that is professional and displays an appreciation for my business. Thank you!

Thank you Pam!!

Pam, working with you was a very pleasant experience!!

Lauren Howington does an excellent job of representing your Company and is a true professional!

Cara, thank you for expediting the process. You made it easy!

Leanne saved me money!!

Leanne's service was very good. She called back and exceeded my expectations. And she is very nice!

Herbie Wiles Insurance is awesome from the moment they answer the phone to the end. Leanne is friendly and actually cares! And she follows through!!!

Thank you Belinda!!!

Thanks for your help!

My only regret is that I didn't do this years ago!!!

I dealt with Sheila Fox about my Homeowners Insurance and she was efficient and knowledgeable!

Thank you for your prompt service!

Very nice service. We never had any problems.

Pam Tarabocchia and Cathy Pruitt have both been extremely helpful and a pleasure to work with!

Pam was very professional and a pleasure to work with!

Janice Higginbotham is terrific, helpful, patient, with knowledge, expertise and attention to detail. Janice H. knows her stuff! She is great!!

Pam was attentive to my request and quoted exactly what I asked and responded promptly. Thank you Pam!

I would rate my experience working with Leanne as "VERY " GOOD, as always!!

Tonni Murray is one of the most professional and kindest associates I have ever worked with. She is a blessing with every experience. Thank you!!!

Janice - Thanks for your help!!

Pam is a great agent! I have already recommended two neighbors and my son to Pam.

Leanne is always professional, helpful and friendly!

Leanne, it is always wonderful working with you. You are always so helpful!

Tonni was very informative and knowledgeable!

Thanks Leanne!!

Herbie Wiles Insurance continues to exceed my expectations for knowledge and service!

I had a water leak at my house and the response from Herbie Wiles was excellent and timely! Thank you!!

Janice Higginbotham is exceptional! Thank you!!

Leanne was competent and friendly!

Herbie Wiles Insurance is always great!

I have never had a bad experience at HWI.

Thank you Sheila!!

Pam was very responsive and professional!

I have very little knowledge about insurance, but Herbie Wiles Insurance answered all of my questions and educated me. They are very much above average & gave me outstanding service. Dealing with HWI gives me peace!

Always excellent service!

Lauren King goes above & beyond to meet the needs of our Associations! Customer Service is great!!

Pam Tarabocchia is excellent!

Karen, you have made our transition very smooth!

It was a pleasure to meet you too Belinda. You did a great job helping us! Hope to see you again soon.

Belinda was awesome to work with and we appreciated her help. Thank you!

Belinda was invaluable!!

All of the staff were very friendly. Very helpful and just "FANTASTIC!" A great experience.

As always, HWI and Leanne Neville have once again provided us with outstanding service! Thank you!!

Pam was superb! Thank you!!

It is a pleasure to work with Leanne. Our concerns are always addressed promptly.

Belinda provided wonderful service - speedy, professional and friendly. We are very pleased. Thank you again!!

Leanne is very pleasant, patient and helpful!

Belinda went above and beyond my expectations & even took my call after hours in an urgent situation. She is the best!

I was very impressed with Janice. Her expertise and willingness to accommodate was a pleasure.

Pam did a fabulous job with a tricky homeowners policy that had a last minute cancellation. I am so glad she was on my side!!!

Lauren King is always quick to respond and extremely helpful! She has been a great account manager to work with!

Working with Pam was an excellent experience !

Belinda made changing health insurance companies easy. You are lucky to have such a great employee!

You were very nice. Thank you Pam!

Belinda Roberts went above and beyond, even after hours. Thank you so much. Outstanding service!

Don Lohr is wonderful to work with. Anytime I need anything he helps to make it happen. Thanks Don!

Courtney Veston is a true asset to your company. Great customer service!

Lauren Howington was very helpful, personable, and really knows her job!!

Lauren Howington did a very good job and met all of our expectations. She put all of our insurance in one basket.

Clone” Courtney Veston!! She is always a Triple A plus!

My agent, Janice, has been a wonderful agent. I have never had any problems. She excels at her job and I thank you for her.

Courtney was an exceptional help! She’s awesome!!

Sheila was very efficient and we will recommend Herbie Wiles Insurance to our friends and family!

Leanne Neville was responsive and her service exceeded my expectations. I will recommend Herbie Wiles to my friends and family!

Lauren Howington was informative and knowledgeable and we will recommend Herbie Wiles to our friends!

Thank you Courtney!

Courtney Veston is superb!

Janice was just great. In fact, all the people in your office are always very helpful!

Don’t ever get rid of Courtney, she’s a gem! She listens to my problems and assists me greatly. Herbie & Doug, you’ve got a wonderful lady there. (She probably needs a raise!)

Lauren is extremely responsive to our association & I appreciate her assistance.

Always above & beyond expectations. Lauren Rocks!

Lauren King is a most kind and generous person. She is always willing to give her knowledge & time in a moments notice. She’s professional and effective, fast with response time and simply a lovely person to do business with.

I received service that exceeded my expectations. Thank you Lauren King for going above & beyond!!

Leanne is great to work with and was very helpful in helping me balance risk and cost!

Leanne Neville has been extremely helpful and knowledgeable. She is also such a nice person!

Leanne Neville has been extremely helpful and knowledgeable. She is also such a nice person!

We truly appreciate Courtney finding for us a lower price and her prompt & courteous manner!

Thanks Leanne for all your help!

Courtney Veston has always been outstanding in every way.

Courtney Veston is just terrific!!!

Lauren was excellent. We were so glad that she has become our agent. She is tops!

I especially appreciate Courtney’s personable nature, attentiveness and professionalism.

I don’t know what I would do if I could not talk and get answers from Courtney and Janice. They are always so helpful!

Love the folks at Herbie Wiles!

Lauren Howington is remarkable!

Lauren Howington was very professional and pleasant to deal with. Excellent representative!

Lauren Howington was very prompt and helpful. I would recommend Herbie Wiles Insurance to friends and family.

I am more than pleased! Lauren Howington was very knowledgeable and patient.

If everyone had the opportunity to sit down with Don Lohr, all this talk about not understanding the new healthcare law would evaporate. He is so well-informed, as has always been the case, and so good at explaining the information and answering questions, that I now feel comfortable explaining the basics to my staff. That is what I’ve come to expect from Herbie Wiles representatives. You help all of your clients without worrying whether you are earning a commission or not. It’s just a wonderful thing!

Pam Tarabocchia was AMAZING with my new home insurance!

Courtney is the best! Responsive, Courteous, Friendly & Professional. Just the best!!

Kathy Miller, you are the standard, not only for competence, but for excellence. Please pass this to your boss so he knows that I know.

I recently purchased a condo in St. Augustine and contacted Herbie Wiles Agency for homeowners and flood insurance.  I had the pleasure and privledge to work with Lauren Howington.  Lauren was professional, efficient, respectful and went beyond her job on a very difficult purchase with the title company.  Lauren researched the insurance policies to secure the best for my situation  and took the time to explain aspects of the policies.

An emergency call to her on a late Friday afternoon when the title company said they had not received the policies (which had been sent to them not only by Lauren but by myself), she quickly responded and sent them again along with copies of the paid receipts.  She made no hesitation in doing this.

I am confident that I received the best insurance and know that any questions I might have during the year will be answered by Lauren.  When I arrive in St. Augustine in December, I look forward to meeting Lauren.  It is reassuring to know that quality still exists in business and fortunate that I found the right insurance agent.



Kathy Miller is extremely professional. She always goes above and beyond for all of our needs. Kathy is always aware of what is happening with our account and systematically follows through with all pending and future issues/needs. We have recommended Herbie Wiles to our customers, vendors and friends. Thank you!

Paula was quick with any follow-ups and very sweet! Completely awesome service!!

As always, we appreciate the personal customer service from all of you!

Courtney is a true professional, highly knowledgable and personable. She answered questions skillfully and if she needed to research an issue, she did so and called back quickly. A treat to work with!

This is a great group!

Paula was very helpful and the staff was friendly!

Courtney is Courteous, Professional and Friendly!

Lauren Howington is Great!

Courtney Veston is the Best!!! In fact, I did recommend her & Herbie Wiles this past week.

Julie Arena has been very helpful over the years. We won’t go anywhere else!!

Great group of folks!!

Courtney was extremely helpful and knowledgeable!

Janice is the best Account Manager I work with at HWI!

I am very pleased with Julie Arena. She is always very kind and very helpful with all my needs. She is great!

I have always had a great experience with Herbie Wiles Insurance. Courtney is very professional, proactive & courteous.

Don Lohr was so helpful as I transitioned to private health insurance. Thank you!

Julie Arena is my “Insurance Goddess”! Her continuity of service is very important to me. Thanks Julie!

Janice provided good suggestions and she was very professional.

You are great Courtney!

Courtney, thank you for the good job!

Paula and Lauren – Great Work!

Everyone was a great help after our fire last year.

We have had 30+ years of great service. Thank you Britney!

Lauren and Wayne are the best!

Don Lohr is the Best!!

Courtney was knowledgeable and provided data to clarify a confusing issue.

Julie represents you well and is doing a good job!

Dealing with Pam and others was so easy and confidence inspiring that I had to await the documents to believe it!

Lauren Howington was responsive to our needs and we will recommend Herbie Wiles Insurance to our friends and family.

Pam Tarabocchia is my agent and she is fabulous!

Janice is very knowledgeable, professional and timely. She is an excellent representative!

Thank you for all that you do for us! I enjoy working with you and Happy New Year!

Thanks to Jody, we are very pleased customers! She exceeded our expectations and we will strongly recommend her.

Britney was informative and knowledgeable and very responsive to my needs. I strongly agree that her service and expertise met my expectations. I will strongly recommend her to my friends and family.

Janice is Truly Professional! I will recommend her to my friends and family.

Paula Hartley was responsive to our needs and her service exceeded our expectation. We will recommend Herbie Wiles Insurance to our friends and family.

Courtney Veston is excellent and has retained us as clients!

We strongly agree that Mary met our expectations for service and we will recommend Herbie Wiles Insurance to our friends and family.

Julie was informative and knowledgeable and her service and expertise met our expectations. I will recommend Herbie Wiles Insurance to friends and family.

We strongly agree that Paula Hartley was responsive to our needs and that her service met our expectations. We will recommend Herbie Wiles Insurance to our friends and family.

Thanks Julie! You folks do a great job and were a big help on my Homeowners change!

Courtney, thank you for always being fast and efficient with these flood declarations. I wish my bank could learn from you!

Courtney, thank you for always being fast and efficient with these flood declarations. I wish my bank could learn from you!

Janice has always been courteous and efficient. I feel blessed with her as my agent!

Great job Janice! Keep up the good work.

My agent, Janice Higginbotham, was very helpful!

We rated Lauren Howington’s responsiveness to our needs as excellent,  and we would recommend this agency to other churches in our area.

We rate Herbie Wiles Insurance as providing excellent service and as extremely responsive to our needs and concerns. We would recommend to this agency to others.

We rate Herbie Wiles Insurance as providing excellent service and as extremely responsive to our needs and concerns. We would recommend to this agency to others.

I would like to say that Courtney has done an outstanding job with my insurance!

Keep up the great work Janice!

Mary Greenfelder was informative and knowledgeable and we would rate her performance as excellent!

Lauren Howington is very professional and nice. She is prompt with our requests.

I know that you know this but I want to say that Jim Gallo is just the best.  For the past week or so he has been working extra hard to help me satisfy a particular client of mine who is requiring me to have all sorts of extra liability coverage.  The client has become so important to me that I must meet their requirements.  This has called for extra work on Jim’s part.  Without his expertise I have no idea where I would be.  I rely on him so much to explain the intricacies of commercial insurance to me.  Not only is he an expert, he is so good at helping a non-expert like me understand what I need to do and why.  His assistance is so valuable.  I can’t imagine where I’d be without the services of Herbie Wiles Insurance.

Julie was great!!! She assisted with confusing paperwork and a slow leasing agent.

Thanks Jody! Great Company & Service!!

We rated Janice’s service as excellent and would recommend people to your agency!

Your employees are one of the reasons I love living in a small town. They always know who I am when I walk in the door, know where to send me to get help and not be passed around like a Christmas turkey, just being made madder the whole time. Your people are ALWAYS nice – helpful – considerate – fast – kind – I can go on and on – but they are. Too often people only “whine” and do not say nice things. I just wanted to let you know that I appreciate everyone I have ever come in contact with and please let them know that and give them an “attaboy” for their files.

Pam Taraboccia was knowledgable and responsive to my needs. I rate her service as excellent, and the same for her level of expertise! I would refer friends to your agency, without question.

We rate Paula’s service as Excellent and would refer customers to your agency!

We appreciated all of Matt Stewart’s and Lauren Howington’s hard work for our church’s renewal process!

I rate your customer service as excellent and I will certainly refer people to your agency!

I met with Pam…very nice…took care of the business with the Home Insurance, everything is great…I am very happy with this improvement…Thank you for all of your work and care with my insurance needs. I am telling everyone about you and your great customer service….hope to send you some new business. Again, Thank You!!!

Thanks Julie. It’s great dealing with someone as efficient as you!

Don Lohr, Account Executive at Herbie Wiles Insurance, met with me today and was fantastic at explaining about medicare and supplemental policies. He was clear with his explanations and answered my questions with authority!!! I would recommend him in a heartbeat if you need guidance.

I’m back with Herbie Wiles because you truly give the best service and that goes a long way when one needs as much insurance as I need. Herbie Wiles is a great company to work with.

Thank you for the heads up. I really appreciate all of the help you and the staff of Herbie Wiles gives to me.

You guys define Customer Service. A BIG THANK YOU!!

Courtney Veston was very helpful and informative. She was awesome; very quick and responsive to my needs regarding additional insurance.

Courtney Veston was very helpful and informative. She was awesome; very quick and responsive to my needs regarding additional insurance.

I have been using your insurance agency for all my insurance needs for 7 years. For the last 3 or 4 years I have been working with agent Julie. She has guided and protected me in regards to alerting me, if in fact, I have forgotten to pay a particular bill. She has also researched my home insurance reducing the premium significantly. She is a delight. Always willing to help. Never fails to return my call. You are fortunate to have her on staff.

Julie provided excellent service!

Courtney, thanks for all of your help with my new car.

Courtney – Excellent Service!

Courtney, thank you – as always!

Courtney has given us excellent service in every way. We commend her most highly.

Courtney, thanks for your kind & fast service!

You folks are Tops!

Julie is always very efficient and professional to work with on my insurance concerns.

Thank you to Jeff Helms for returning my call while you were on vacation overseas (Who does that?) to answer my financial questions & referring me to Don Lohr. Don, kudo’s to you for all of the time you spent with me on three occasions, helping me with your knowledge & expertise with my health insurance dilemmas. Never once did you “try to sell me” your insurance, you only advised me towards what was in my best interest. You made me feel calm and reassured that I actually had options (many) and for that I am truly grateful. I will certainly refer you two gentlemen as often as I can. To Mr. Wiles – I wanted you to know how “blown away” I am. “Above & Beyond!”

Paula, you are are going to kill me, but I did tell Susan that you were the greatest in getting things done, follow-up and all round smarts. I suggested she put your name in her Roladex for the go to person for anything to do with insurance. I squealed that you went out and found a $500.00 cheaper policy for me, without being asked, and delivered it on time. You are a GEM and I am grateful in the knowing of you. Again, thanks sincerely for all your help and all your kindness.

I have had excellent service since 1981!

I have never had an agent suggest I could get coverage for less cost.

Service rated Excellent!

Good job Jim!

Pam Tarabocchia is an outstanding agent. She was professional, very personable, knowledgeable & went the extra mile to answer my questions. I’ve encouraged several Ocean Village Club condo owners to consider you as an agent. Thank you for the excellent service!!

We are so glad we changed from Nationwide to you folks. We feel much safer!

Thanks Courtney! You guys at Wiles are awesome!

Served us well over the many years as our agent!

It is so wonderful to know that we have an agent who is looking out for our best interest. Thank you!

Thank you for excellent service!

I appreciate all the years of fine service.

I appreciate your promptness in responding. You are the best and I am so glad you are my agent!

You are the best!

Pam is an outstanding agent. She was professional, very personable, knowledgeable and went the extra mile to answer my questions. I have encouraged several condo owners to consider you as their agent. Thank you for excellent service!!

Dear Mr. Wiles, Walt and I want to thank you for helping us with the situation that arose regarding our insurance.  Especially thank you for contacting me directly. We also want to share with you that Julie has been a terrific help during all of this. Her grace and clarity made the situation lots easier to understand.  We recommend that you become the “boss” and Julie the “co worker” of the week! Again thanks for providing us with the information and the care so that we could make good decisions.

Jim Gallo was a pleasure to work with. Very professional.

Courtney is the best Insurance agent in town- She deserves a raise!

Dru Ward is an outstanding, helpful and competent person.

I am very well taken care of !

This agency is very professional.

Courtney is a very pleasant and helpful person!! A+ + +

I deal directly with Lauren King and she is great!

You are doing a great job!

Absolutely the best!

Janice was excellent! She provided professional and courteous service

Miss Dru: Thank you for your help!

All the agents I deal with at Herbie Wiles Insurance are very easy to talk to and always are willing to help. Thanks very much!

Jim Gallo went above and beyond any expectations we have for an insurance agent!

Courtney did an excellent job for us!

Thank you Courtney!

Herbie Wiles Insurance received a rating of 5.0 out of 5 based on 323 reviews on IWantInsurance.com.
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  400 North Ponce de Leon Blvd | St Augustine, FL 32084 | Local: 904.829.2201 | Toll- Free: 1.800.997.1961 | Fax: 904.829.2020