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In the wake of Hurricane Matthew, here is our comprehensive guide for submitting your claim quickly. Locate your policy and call the company listed. The complete list is in alphabetical order below. Ensure you have your policy number ready to make the process quicker. If you have any questions or concerns, our staff has extended office hours from 7:30-5:30 daily and our phone is monitored 24/7.
Make sure you speak to an insurance adjuster BEFORE hiring a contractor, and DO NOT sign ANYTHING before speaking to your insurance company. Call your agent with any questions or concerns. Even if you’re not a Herbie Wiles customer, our staff would be happy to answer any questions or help in any way they can. We are working around the clock to get YOU back to normal. Let’s rebuild our beautiful town and work together to get St Augustine restored. We are #StAugustineStrong.

Please see the list of companies and their contact information below:

UPDATED: 10-4-16
Allstate 800-829-1934
American Collectors 800-360-2277
American Integrity Insurance Company 888-359-5515
American Reliable Insurance Company 800-245-1505
AmWins Group, Inc. 904-996-0007 
Argus Fire & Casualty Insurance Company 305-521-0400 
ASI Amer. Strategic/Assurance/Lloyds 866-274-8765 
ASI Flood Claims or Rising Water 866-511-0793 
Auto-Owners Insurance Company 800-700-5177
Auto-Owners Insurance Company (direct # & email) 850-216-3180 
Aviation Insurance Managers* 800-827-4554 
Bankers Insurance Company 800-765-9700 
Bass Underwriters* 800-528-5386 
Burns & Wilcox 888-258-9146
Capacity Insurance Company 866-351-3062 
Citizens/Citizens Wind 866-411-2742 
Clearwater Underwriters* 800-741-4873 
Companion Property & Casualty Insurance Company 800-845-2724 
F&D-Fidelity & Deposit Insurance Company 800-987-3373
FFVA* 800-226-0666 
Fidelity National P&C Insurance Company 800-323-8841
Florida Family Insurance Company 888-486-4663 
Florida Home Builders Insurance Agency* 800-425-6244 
Florida Peninsula Insurance Company 866-549-9672 
Florida Restaurant Insurance Company* 800-695-0027 
Florida Select Insurance Company 888-700-0101 
Foremost Insurance Company 800-274-7865 
Frontline Insurance Company*** 800-675-0145 
Frontline Insurance Company - CAT 866-673-0623 
Gulfstream Property & Casualty Insurance Company 866-485-3005
Hartford Steam Boiler Insurance 800-472-5677 
Homewise Insurance Company 866-496-1782 
Hull & Company* 888-809-4855 
ICAT-International Catastrophie Insurance Company* 866-789-4228 
International Special Risk 813-814-1700
LIG* 727-578-2800 
Maryland Casualty Insurance Company 800-987-3373 
NFIP-National Flood Insurance Program 800-759-8656 
North Pointe Insurance Company 877-878-2010 
People's Trust Insurance Co 877-333-1230 
PBOA* 800-226-0793 
Philadelphia Insurance Company 800-765-9749 
Praetorian Specialty Insurance Company 352-332-7999 
Program Underwriters 800-432-8185 
Progressive Insurance Company-- 800-274-4499
Regency Insurance Company 800-216-3711 
Royal Palm Insurance Company 888-795-256 
Safe Harbor/Cabrillo Coastal 866-482-5246 
Safeco/Montgomery 800-332-3226
Schinnerer & Company* 301-961-9800 
Scottsdale Insurance Company 800-423-7675 
Security First Insurance Company 877-581-4862 
Service Insurance Company 800-780-8423 
Shelly Middlebrooks & 011eary* 800-342-2498
Southern Fidelity Insurance Company 866-722-4995 
Southern Oak Insurance Company 877-900-2280 
Stillwater Insurance Group 800-220-1351 
St Johns Insurance Company 877-858-8920 
Sunshine State Insurance Company 877-563-0150 
TAPCO* 800-334-5579 
Thomco 800-476-4940
Tower Hill Insurance Group** 800-342-3407
Tower Hill Flood 877-254-6819 
Travelers Flood 800-505-0193 
Travelers Insurance Company 800-252-4633 
Universal Insurance Company of North America 866-999-0898 
Universal Property & Casualty Insurance Company 800-218-3206 
Wright Flood 800-725-9472 
Zenith Insurance Company 800-440-5020
Zurich Insurance Company 800-987-3373
If your company is not listed, please contact Herbie Wiles Insurance to speak with an on-call agent. Call (904) 829-2201 or toll-free (800) 997-1961. We’re here 24 hours a day, 7 days a week. 

For a complete list of company claims numbers from the Florida Association of Insurance Agents, visit here:

Sample Claim Letter
National Flood Insurance Program (NFIP) Info

President Declares Disaster for Florida

Important emergency tips:

Take precautions to avoid further damage to your property. If the damages require you to leave your home, secure your property, remove valuable items, and lock windows and doors.

Keep all receipts and take photographs of the damages—before and after emergency repairs—to submit with your claim.

Do not make extensive repairs before the claim adjuster arrives or discard damaged furniture or other contents, as the adjuster will want to see them.

Make a list of everything you would like to show the adjuster when he or she arrives.

DO NOT SIGN ANYTHING until you have spoken to your insurance adjuster. Be on the lookout for AOB's or Assignment of Benefits abuse, which occurs when unscrupulous vendors file inflated claims with insurance companies and then threaten to sue if the claim is not paid, is driving up the cost of property insurance premiums in Florida. If you have questions or concerns, contact your agent ASAP! For more information about AOB's, check out this link: 


Information from the DFS and OIR about the importance of working with licensed and insured contractors:,-Report-Losses-Quickly-and-Protect-Yourself-from-Potentially-Unlicensed-Individuals/

Anyone in the area who needs help cleaning up after Hurricane Matthew can call Mormon Helping Hands at 800-451-1954. They are organizing work crews and supplies and having been sending teams out since Sunday.  This is not a service for money, nor for proselytizing. You do not need to be a member of our church. 

This Facebook Group is a great resource where residents are sharing helpful information, groups, clean up efforts and more resources regarding Hurricane Matthew cleanup:

Here is a Facebook group to help residents find and report lost boats due:

Verizon and AT&T have provided unlimited data for customers Oct 7-9th. More info here.

You can purchase a "STA FLA" shirt with all proceeds going to relief efforts here:

Posted 1:52 AM

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